Our Treating Customers Fairly Policy
Prudent Mortgage Solutions are committed to ensuring that the FSA principle of treating customers fairly (TCF) are applied in all areas of our day to day business activities.
In adopting the TCF principle we recognise that fair treatment of our customers is about adding value to the service we offer by aiming to:
We propose to protect the interest of our clients at all times, from an initial meeting right through to after sales service. Meet as best as we can the unique needs of each customer by offering a transparent, efficient and professional service, and constantly reviewing our service to identify areas for improvement.
Prudent Mortgage Solutions is highly committed to ensure we implement TCF in our business, we believe that we can add value to the customer experience which will in turn mean that both customers and staff will benefit from a stronger long term business relationship which is mutually beneficial to all parties.
We expect fair treatment of customers to be reflected in the firm’s culture and the manner in which customers are managed and communicated with. Focus on this area must be continuous and committed delivery is expected from all staff.